You're an electrical contractor. Can you do electrical work at my house?
No. We do not do residential work. We work at businesses on service calls and at commercial construction sites.
Can you refer any local contractors to do work at my house?
No. We do business with several local contractors, but are not familiar with their work. We recommend that you check local listings and references.
How do I print digital pictures at the store?
We have two self-service digital photo machines in the store. Bring your images on a memory card, flash drive or CD and use the kiosks to print 4x6, 5x7 or 8x10 images. One of our machines does have a scanner, however to have an employee scan pictures for you will result in an additional cost. Employees are available to answer questions about using the machines at no additional cost.
What's your return policy?
Products are subject to a 30-day return. All returns must be accompanied by all of the original packaging, accessories and manuals in new, resalable condition. Items that do not meet these conditions may be rejected or subject to a 15% restocking fee. A receipt is required for cash returns, and credit card returns must be returned to a credit card. If you do not have your receipt you may exchange the item or receive store credit for the item's value. Software may not be returned. More restrictions may apply.
Verizon Wireless phones have a 14-day return policy. Omer Nelson Electric has extended the exchange period for phones purchased at our store to 30 days. All exchanges and returns must be in new, resalable condition, including complete packaging and all accessories. Phones not meeting these conditions may not be returned or may be assessed a restocking charge.
What cell phones do you sell?
We are a Verizon Authorized Wireless Retailer. Even though advertised in RadioShack's national flyers, we are not able to sell or help with AT&T or Sprint cell phones or service.
What does it mean to be an Authorized Dealer or Retailer?
Authorized Agents, Dealers and Retailers are stores authorized
to sell a company's products and services.
Each agent is its own business entity. As such they may price phones
or other products as they wish, and may offer different services.
I purchased my Verizon Wireless phone from another retailer. Can you help me?
We may carry products to fit your phone and would be happy to answer a few questions and help you purchase the right accessories. However, we are limited to the amount of service we can provide for a phone we did not sell - even if you purchased the phone directly from Verizon. We are happy to go the extra mile for our customers but are unable to provide free technical support for other retailers' customers.
What information do I need to make a change on my cellular account?
For postpaid accounts: The account holder may make changes to a Verizon Wireless account (including upgrading phones) by verifying identity, including a photo ID as well as the last four digits of his or her social security number or business federal tax ID number and the account password, if applicable. The account holder's signature is required in store for new activations. Other persons previously authorized by the account holder and listed on the Verizon Wireless account may make changes, including upgrading equipment, and must verify the password on the account.
For prepaid accounts: The account holder must verify the name and address listed as well as any password set up on the prepaid account.
How do I move information from one phone to another?
Verizon equipment may use a free service called Backup Assistant to backup and transfer contacts. Please refer to the Verizon Wireless website. Apple iPhones can either sync to iTunes or use the iCloud backup system.
We have a machine that will transfer contacts and some pictures, videos and music between phones. There is a $15 transfer fee for those who get their phones from other places (i.e. online, other retailers or stores, ebay, friends, etc.). We are happy to transfer information at no cost for our customers who are activating or upgrading phones.
Can I pay my cell phone bill at the store?
Yes. We accept cash payments for Verizon Wireless and AT&T prepaid and postpaid accounts. State tax and convenience fees may apply. To make check or credit card payments, please contact your carrier's customer service department.
How do I contact Verizon Wireless Customer Service?
Dial *611 from your cell phone, or call 1-800-922-0204
See Also: Cellular Reference